Telephone interpreting
Telephone interpreting is fast and widely used in public services. Ask for a brief at the start of each call and introduce yourself to both parties.
Good practice
Confirm the names of both parties, ask them to speak in short sections, and use the mute button when you're not speaking.
Fees
Telephone interpreting is usually charged per minute through an agency. Members report rates from 50p to £1 a minute.
Good to know
- Bring water, a notepad and pens; long sessions are tiring.
- Confirm bookings in writing, including the cancellation terms.
- If you're asked to do something outside your role, such as fill in forms for a client, politely decline.
Downloads
- Remote interpreting checklist (PDF, 110 KB)
- Guide for professionals working with interpreters (PDF, 300 KB)
Need help? Contact the professional practice team on practice@sfti.example or 0113 496 0143.
Page last reviewed 24 July 2026