Standards for agencies

SFTI doesn't regulate translation agencies, but our guidance on working with agencies sets out what members can reasonably expect.

Expectations

Clear briefs, realistic deadlines, a named contact, payment within 30 days and credit for your work where appropriate.

Good to know

• The Professional Practice helpline can talk through a tricky situation before it becomes a problem.
• Breaking the law in your professional work is also a breach of the code.
• We publish anonymised summaries of complaint decisions twice a year to help members learn from them.

Downloads

• Guidance on machine translation and AI (PDF, 160 KB) (members only)
• Code of Professional Conduct (PDF, 7 KB)

Page last reviewed 13 May 2026